Privacy policy
Privacy Policy
Last updated: 1 September 2026
Fitment Solutions operates this store and website to provide you, the customer, with a curated shopping experience (the "Services"). Fitment Solutions is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls in respect of personal information.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood it.
Personal Information We Collect
We may collect the following categories of personal information:
- Contact details — your name, billing address, shipping address, phone number, and email address
- Financial information — payment card details and transaction information (processed securely via Shopify Payments)
- Account information — username, password, preferences and settings
- Transaction information — items viewed, added to cart, purchased, returned or cancelled
- Communications — information included in any messages or support enquiries you send us
- Device information — device type, browser, IP address, and unique identifiers
- Usage information — how and when you interact with our website
How We Collect Your Information
- Directly from you when you place an order, create an account, or contact us
- Automatically via cookies and similar technologies when you browse our website
- From service providers such as Shopify, payment processors, and fulfilment partners
- From third-party partners such as advertising platforms
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including arranging international shipping from our overseas suppliers to your UK address
- Send order confirmations, dispatch notifications, and tracking information
- Handle returns, refunds, and customer support enquiries
- Send marketing communications (you can opt out at any time)
- Detect and prevent fraud and ensure secure transactions
- Comply with our legal obligations under UK law
How We Share Your Information
We may share your personal information with:
- Shopify — our ecommerce platform provider, who hosts and processes data on our behalf
- Third-party suppliers and fulfilment partners — to dispatch and deliver your order from international warehouses to your UK address
- Payment processors — to securely process your payment
- Marketing and advertising partners — to show you relevant advertisements
- Legal and regulatory authorities — where required by law
We do not sell your personal information to third parties.
International Data Transfers
As Fitment Solutions is a dropshipping business, your order information (such as your name and delivery address) will be shared with our overseas suppliers to fulfil your order. This means your personal information may be transferred outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR, including relying on standard contractual clauses or equivalent protections.
Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and personalise content and advertisements. You can manage your cookie preferences through your browser settings.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes set out in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
As a UK resident, you have the following rights under UK GDPR:
- Right to access — request a copy of the personal information we hold about you
- Right to rectification — request correction of inaccurate information
- Right to erasure — request deletion of your personal information in certain circumstances
- Right to restriction — request that we limit how we process your information
- Right to portability — request a copy of your data in a portable format
- Right to object — object to certain types of processing, including direct marketing
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at Fitmentsolutions.shop@gmail.com. We will respond within one calendar month as required by UK GDPR.
Complaints
If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:
Website: www.ico.org.uk Phone: 0303 123 1113
Children's Data
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We recommend reviewing this page periodically.
Contact
For any questions about this Privacy Policy or to exercise your data rights, please contact us at:
Fitment Solutions Fitmentsolutions.shop@gmail.com
Address: 20 Wenlock Road, London, N1 7GU, United Kingdom