Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return To start a return, please contact us at Fitmentsolutions.shop@gmail.com. Once your return is accepted, we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns should be sent to: Fitment Solutions 20 Wenlock Road London N1 7GU United Kingdom
Return Shipping Costs If your item is faulty, damaged, or incorrect, we will cover the cost of return shipping and provide a prepaid return label. For change-of-mind returns, the customer is responsible for return postage costs.
Damages & Issues Please inspect your order upon receipt and contact us immediately at Fitmentsolutions.shop@gmail.com if your item is defective, damaged, or incorrect, so we can resolve the issue promptly.
Non-Returnable Items Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalised products
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Exchanges The fastest way to get the item you want is to return your original item and, once the return is accepted, place a new order.
UK Cancellation Rights Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, for any reason and without providing a justification. You then have a further 14 days to return the item. Your item must be unused and in its original packaging. You'll need your receipt or proof of purchase. Return postage costs for cancellations under this right are the responsibility of the customer unless the item is faulty or incorrect.
Refunds Once we've received and inspected your return, we'll notify you whether your refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the payment.
If more than 15 business days have passed since your refund was approved, please contact us at Fitmentsolutions.shop@gmail.com.
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